Privacy Policy

WPEI LIMITED trading as level 20

privacy notice

1.About this notice

This notice (the “Privacy Notice”) provides information about how WPEI Limited (“we”, “us”, “our”) gathers and uses personal information. We are committed to respecting the confidentiality of the personal information you supply to us and all data will be processed in accordance with applicable data privacy laws. 

You have the right to be provided with clear, transparent and easily understandable information about how we use your information and your rights. This is why we are providing you with the information in this Privacy Notice.

If you do not agree with our use of your personal data as set out in this Privacy Notice, you should not submit your personal information to us. However, if you do not wish to submit your personal information, or if you wish to exercise your rights to prevent us using your data, you should be aware that we may not be able to do business with you. For more information on this, please see sections 4.1 and 7.

2. About us

We are WPEI Limited (company number 09761646), registered at Tintagel House, 92 Albert Embankment, London, SE1 7TY. For the purposes of data privacy legislation, we will be a ‘controller’.

3. Contacting us

Should you have any questions or concerns about this Privacy Notice or the processing of personal data we hold about you, please contact us:

By post: Level 20, Tintagel House, 92 Albert Embankment, London, SE1 7TY
By email: [email protected]
By phone: 0203 948 1982


4. Your rights

You have certain rights in relation to your personal data.

4.1 Your rights in connection with personal information

Under certain circumstances, by law you have the right to:

  • Object to processing of your personal information where we are relying on a legitimate interest (or that of a third party) and there is something about your particular situation which makes you want to object to processing on this ground. You also have the right to object where we are processing your personal information for direct marketing purposes.
  • Request access to your personal information (commonly known as a “data subject access request”). This enables you to receive a copy of the personal information we hold about you and to check that we are processing it lawfully.
  • Request correction of the personal information that we hold about you. This enables you to have any incomplete or inaccurate information we hold about you corrected.
  • Request erasure of your personal information. This enables you to ask us to delete or remove personal information where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal information where you have exercised your right to object to processing (see above).
  • Request the restriction of processing of your personal information. This enables you to ask us to suspend the processing of personal information about you, for example if you want us to establish its accuracy or the reason for processing it.
  • Request the transfer of your personal information to another party in a machine-readable, commonly used and structured format.

If you want to exercise any of these rights then please contact us using the details at section 3. The various rights are not absolute and each is subject to certain exceptions or qualifications. For example, if you wish to withdraw your consent or object to processing, we may need to discuss with you whether our use of your data needs to continue for other lawful purposes, such as fulfilment of a legal or contractual requirement.

We will respond to your request within one month of receipt of your request. In some cases we may not be able to fulfil your request to exercise the right before this date, and may need to request more time. Where we cannot provide a full response to you for any reason, we will let you know about this in our initial reply to your request.

  • Your duty to inform us of changes

It is important that the personal information we hold about you is accurate and current. Please keep us informed if your personal information changes during your working relationship with us.

  • Fees

You will not have to pay a fee to access your personal information (or to exercise any of the other rights). In some cases, we may charge a reasonable fee if your request for access is clearly unfounded or excessive, or if you request multiple copies of the information. Alternatively, we may refuse to comply with the request in such circumstances.

  • What we may need from you

We may need to request specific information from you to help us confirm your identity and ensure your right to access the information (or to exercise any of your other rights). This is another appropriate security measure to ensure that personal information is not disclosed to any person who has no right to receive it.

  • Right to complain

If you wish to request further information about any of the above rights, or if you are unhappy with how we have handled your information, please contact us on the contact details contained in section 3.

If you are not satisfied with our response to your complaint or believe our processing of your information does not comply with data protection law, you can make a complaint to the Information Commissioner’s Office: or 0303 123 1113.

  • Information we collect

We collect your personal information from a variety of sources, as set out in this Privacy Notice. Personal information means information relating to an identified or identifiable individual.

Where necessary we collect and process information directly from you, indirectly from third parties, and through your use of our website.

We do not collect any special categories of personal data about you (such as your race or ethnicity, religious or philosophical beliefs, sexual orientation, political opinions or information about your health).

We may collect information from your devices (including mobile devices) and applications you or your users use to access and use any of our websites, applications or services (for example, we may collect the device identification number and type, location information and connection information such as statistics on your page views, traffic to and from the sites, referral URL, your IP address, your browsing history and your web log information) and we will ask for your permission before we do so. We may do this using cookies or similar technologies.

  • Information you provide to us

This section details the personal information we collect in the course of your involvement with Level 20 and otherwise in your interaction and correspondence with us and our representatives. We will collect:

  • basic personal details which can include your name and address (and proof of name and address), email address, telephone number, any other contact details you supply, nationality, citizenship and date of birth;
  • records of all communications including electronic communications with our staff and meeting notes (see below for more details); and
  • employment and education history (where you send us this information as part of a membership application process).
    • Information we collect from other sources

We can receive information about you from third parties such as third party service providers, and publicly available sources such as LinkedIn or your company websites. We will collect the following information from third parties:

  • basic personal details; and
  • employment and education history (where we are sent this information by an employment agent).
    • Information from your use of our website

We collect information about your use of our website and the devices you use. We collect information on:

  • how often you access our website;
  • the way in which you navigate around it;
  • how long you spend on particular pages;
  • the operating system, hardware, software versions, browser configuration, display size, browser configuration of the devices you use; and
  • connection information such as IP addresses.
  • The purposes for which we collect information
    • General uses of information

The information which we collect and what we use it for will depend on the nature of our relationship with you. We use your information:

  • to provide you with services which you have requested and to fulfil our contractual obligations towards you;
  • to fulfil our contractual obligations to third parties to whom you have provided your information;
  • for our internal business administration and record keeping purposes;
  • to respond to your enquiries submitted through our website;
  • for legal and regulatory compliance purposes, including as necessary to respond to governmental, regulatory or law enforcement agency requests;
  • for recruitment purposes.
    • Information for marketing purposes

We use your information to identify services and events that we think may be of interest to you. 

We will only send you marketing messages where you have consented to such contact, or in the case of services, where these are similar to those that we have already provided to you.

As a member of Level 20 you have the right to ask us not to not send you marketing messages by post, telephone or e-mail or any combination of these at any time by resigning your membership. If you have a different relationship with us you have the right to ask us not to send you marketing messages by post, telephone or email or any combination of these at any time.

You can do this:

  • by replying directly to the marketing message;
  • at any time by contacting us (see section 3).

Periodically, we will remind you (possibly along with other communications) that you may unsubscribe if you no longer wish to receive communications from us. If you choose to unsubscribe, we will cease to send you such communications as mentioned above.

  • Our bases for collecting and using the information

We are entitled to use your personal data in the ways set out in this Privacy Notice on the following bases:

  • to perform our contractual obligations to provide you with services where we have entered into a contract with you, or to take steps at your request prior to entering into such a contract;
  • to comply with our legal obligations;
  • to pursue our legitimate interests in:
    • ensuring the quality of the services we provide to you;
    • collecting information for marketing purposes;
    • communicating with you; and
    • conducting statistical analysis;
  • where you have consented to such use, and that consent has not been withdrawn; and/or
  • to establish, exercise or defend our legal rights for the purposes of legal proceedings.

Where provision of your personal information is a legal or contractual requirement to enter into a contract with us (or is a practical necessity of entering into such a contractual relationship), and you choose not to provide the relevant information, we may not be able to perform some of the tasks we need to in order to provide certain services to you.

If you do choose to provide your consent you can withdraw it at any time by contacting us (see section 3).

  • Sharing your information

We will not disclose your personal information to third parties except as detailed in this Privacy Notice.

Where necessary, we may disclose your personal data to third parties that are specifically engaged by us to provide services to us and/or you, in which case we will require those external parties to keep that information confidential and secure and to use it solely for the purpose of providing the specified services to us and/or you. Third parties can also be committee members.

  • Where we store your information

We hold your personal data on our secure systems, mainly based within the UK and the European Economic Area (EEA). Our staff are trained in data security, and our staff policies and procedures help our staff to understand what is required of them under their obligations to us, and also their responsibilities under GDPR and other privacy legislation.

When we ask another organisation to provide a service for us, we ensure that they have appropriate security measures in place. If we or our service providers transfer any information out of the European Economic Area (EEA), it will only be transferred with the correct protection in place. This includes the use of Model Contractual Arrangements as approved by the European Commission and the EU-US Privacy Shield

  • Keeping your information

We will keep your information only for as long as necessary depending on the purpose for which it was provided. Details of retention periods for different aspects of your personal information are available in our retention policy which you can request by contacting us (see section 3).

When determining the relevant retention periods, we will take into account factors including: 

  • our relationship with you;
  • legal obligations under applicable law to retain data for a certain period of time;
  • statute of limitations under applicable law(s);
  • (potential) disputes; and
  • guidelines issued by relevant supervisory authorities.

Once it is not longer necessary for us to retain your personal data, we will dispose of your information by secure deletion.

  • Security

We acknowledge that the information you provide may be confidential and will maintain the confidentiality of and protect your information in accordance with our normal procedures and all applicable laws. We employ appropriate technical and organisational security measures to help protect your personal data against loss and to guard against access by unauthorised persons. We have put in place procedures to deal with any suspected data security breach and will notify you and any applicable regulator of a suspected breach where we are legally required to do so.

In addition, those employees, agents, contractors and other third parties who process your personal data will only do so on our instructions and they will be subject to a duty of confidentiality.

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data. Any transmission is at your own risk. Once we have received your information, we will use procedures and security features to try to prevent unauthorised access.

  • Links to other websites

Links on our website may take you to third party sites over which we have no control. While such links are provided for your convenience, you should be aware that the information handling practices of the linked websites might not be the same as ours. You should review any privacy notices on those linked websites. We are not responsible for any linked websites.

  • Automated Decision-Making

We do not use automated decision-making in relation to the personal information which we hold [save in relation to profiling for the limited purposes of tailoring marketing material to you. You can object to this processing by contacting us (see section 3)

Changes to our Privacy Notice

We reserve the right, at our discretion, to change, modify, add to, or remove portions from, our Privacy Notice. We will of course notify you of any changes where we are required to do so.